|
|
| | |
|
Returns Policy Order Cancellation:
The customer has the right to cancel the order; however this right expires 7 working days after the order has been delivered. The goods must be available for collection within 7 working days from cancellation notification. If the goods aren't available within this time, your right to cancel will be revoked. Goods must be returned in an unused state and with their original packaging.
Cancellation must be put into writing within the 7 working days of your receiving the goods. The customer must pay all costs for returns unless goods were faulty or incorrect at time of delivery.
If goods need to be returned due to them being incorrect or damaged at the time of delivery, you must notify us of this within 24 hours of delivery.
PLEASE DO NOT SEND ANY PRODUCTS BACK TO US DIRECT. ONCE YOU HAVE NOTIFIED US OF CANCELLATION OF YOUR ORDER, WE WILL ARRANGE FOR THE GOODS TO BE COLLECTED. UNLESS PRODUCTS DAMAGED, FAULTY OR INCORRECT, THE CUSTOMER MUST PAY FOR ANY COLLECTION OR RESTOCKING CHARGES.
Credits:
For goods that were faulty or incorrect at time of delivery, we will replace the products, or issue you with a full refund of the product and delivery charge, as long as notification of this fault is sent to us within 24 hours of delivery. For cancellation of an order the following rules apply:
1) If cancelled prior to delivery, you have the right to a full refund of the product and delivery charge
2) If cancelled after goods have been delivered, you have the right to a refund on the product, however you must pay for any delivery charges to return it back to us.
A refund will be given within 30 days of your order cancellation date. If you have received your refund prior to you sending back the goods, we reserve the right to charge you for direct costs of recovery.
If you have any questions regarding your return, please contact our customer service department at: 866.389.5735 Monday through Friday between the hours of 9am and 5pm EST or email us at: info@mytileandbath.com.
| |
| | |
|
|
|