Mytile&bath.com uses UPS to ship all products. The estimated delivery time will be 5 to 7 business days from date of order.
This is curbside delivery only.
If there are larger items or large orders please make sure you have made arrangements in advance to have someone available (contractor, friend, etc.) to help you bring the items into your home.
It is very important that you inspect these common carrier deliveries thoroughly before signing for them. Inspect the boxes for external damage, remove the packaging and inspect the contents for any physical damage in the presence of the delivery driver. If there is any damage, visible or not, you must indicate such on the delivery receipt. If a product appears to be damaged to the point that it cannot be used - do not accept it.
If you discover internal (non-visible) damages after the delivery has been signed for we need to be notified within 48 hours of receipt.
At Mybathandtile.com your satisfaction is our primary goal. Any product that is refused upon delivery will be replaced and/or any errors will be corrected immediately. Mybathandtile.com cannot accept responsibility for any damaged product once you sign for a delivery, but we will work with you to resolve the claim with the carrier.
Orders placed after 12 Noon EST (Eastern Standard Time) are not eligible for same day shipping.
If you have any questions regarding your delivery, please contact our customer service department at: 866.389.5735 Monday through Friday between the hours of 9am and 5pm EST or email us at: info@mytileandbath.com.
International Shipping
At the moment we do not ship outside the
US.